Prospects DM "how much for a 6-month membership?" at 10pm. Members WhatsApp asking if the 6am HIIT class is on. Beginners email about whether you do beginner-friendly classes. Zivvo answers from your real membership pricing, class schedule, and policies — in your gym's voice — every time.
"What is the trial offer this week?" — Instagram DM, Sunday 21:14
Confirms the 3-class trial pack for £20, lists today and tomorrow's available classes, sends the booking link with the trial code pre-applied.
One inbox. One brand voice. Every reply under 30 seconds.
The same Zivvo that answers your gyms customers also posts your social, fills your calendar, and remembers everyone — 24/7.
Zivvo writes posts and reels from your own timetable, offers and member stories, then posts when your topics are trending — and replies to the comments they pull in.
Example · Turns a member's 12-week transformation photo into a vertical Reels clip with captions and a 'join this month' caption (beta), and answers every 'how much is membership?' comment underneath.
Members book, reschedule and cancel class spots and personal-training slots inside the conversation, against live availability, with reminders synced to your calendar.
Example · A member messages 'any space in Saturday 9am HIIT?' — Zivvo checks the slot, books them in, sends a reminder, and rebooks them into Tuesday's class when they need to move it.
Zivvo keeps one profile per member across DMs, comments and email, reads their mood, flags anyone upset or about to leave, and sends timely follow-ups.
Example · Spots a member who hasn't booked a class in three weeks and emails a friendly 'we've saved your spot' win-back, while flagging an angry billing message to staff straight away.