AI Receptionist for Hotels & Holiday Lets — Availability, Bookings, Concierge Questions

Travellers DM your hotel at midnight asking about availability. Couples WhatsApp asking if you allow dogs. Business guests email asking about parking and check-in flexibility. Zivvo answers from your real rates, amenities, and policies — in your hotel's voice — even when reception is closed.

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Customer message

"Any rooms for the weekend? Pet-friendly?" — WhatsApp, 23:38

Zivvo replies (≤ 30 sec)

Confirms 1 king-room available Fri-Sat at £165/night, mentions the £20 pet supplement and dog-friendly garden, sends the booking link with dates pre-filled.

Every channel your hotels customers use

One inbox. One brand voice. Every reply under 30 seconds.

WhatsApp BusinessEmailWeb chatInstagram DMFacebook Messenger

What Zivvo handles

  • Room availability and rate questions
  • Amenity questions (pool, gym, breakfast, parking)
  • Pet, family, and accessibility policies
  • Local recommendations and concierge
  • Check-in / check-out flexibility
  • Cancellation policy and changes

Not just support — your whole front office

The same Zivvo that answers your hotels customers also posts your social, fills your calendar, and remembers everyone — 24/7.

Fills rooms with posts that sell the stay

Zivvo writes posts made for Instagram, Facebook, LinkedIn and X straight from your own photos and house notes, replies to comments, and checks each post for reach before it goes out. It even posts when your area or travel season is trending in the news.

Example · Snap your refreshed garden suite and Zivvo drafts a Friday 'weekend escape' post for Instagram and Facebook, then spins a vertical room-tour reel from the same photo (beta) — all in your B&B's voice, no caption-writing on your end.

Takes room bookings right in the chat

Guests check live room availability and rates, then book or reschedule a stay without leaving the conversation — with automatic reminders and Google Calendar sync. No direct link to your room-booking system or travel sites is needed; guests confirm in-chat or through a booking link.

Example · A guest asks 'any double rooms for Saturday night?' at 11pm — Zivvo shows the open room and nightly rate, books it on the spot, and sends a check-in reminder the morning before arrival.

Remembers every guest, flags the urgent ones

Zivvo keeps one profile per guest across every channel, reads the mood of each message, flags anyone upset or urgent for you, and sends timely email follow-ups so good stays turn into repeat ones and reviews.

Example · It spots a frustrated late-arrival message about a missing key code and flags it to your phone immediately, then a few days after checkout emails that guest a friendly review request — remembering they'd booked the same garden suite twice before.

Common questions

Will it know our real availability and rates?
For static rate information, yes — upload your rate card or paste it as text. For real-time availability across dates, connect Zivvo to your room-booking system in a few clicks. The agent will confirm against real availability before quoting.
Does it integrate with our channel manager or room-booking system (PMS)?
Direct integrations for Mews, Cloudbeds, Little Hotelier, SiteMinder are on the roadmap. Today, simple connectors cover any system you use. We have hotels running Zivvo on top of all the major platforms.
What about Booking.com and Expedia inbound?
Booking.com and Expedia handle their own messaging within their apps — guests booked there typically message via those platforms. Zivvo handles guests reaching out via your direct channels (Instagram, WhatsApp, your website, your email). Many hotels report direct-booking inquiries growing as Zivvo handles them faster.
Can it answer concierge-style questions?
Yes — upload your local recommendations (restaurants, sights, transport tips), and Zivvo answers from your real curated list. It does not invent restaurants or make up things to do.
Will it reply in guests' languages?
Yes — auto-detects and replies in 15+ languages including English, French, German, Italian, Spanish, Portuguese, Dutch, Russian, Arabic, Hindi, Mandarin, Japanese. Essential for international guests.
How does it handle special requests like early check-in or accessibility?
For requests within your published policy (early check-in possible from 11am subject to availability), it answers honestly. For special requests outside policy, it escalates to your team with the guest context.
Can it take bookings directly?
It sends your booking link with the right context (dates, room type, special requests pre-filled if your system supports URL parameters). For direct booking creation, connect Zivvo to your booking engine.
Does it work for small B&Bs, holiday lets, and serviced apartments?
Yes — same pattern works for single-property B&Bs, vacation rentals, serviced apartment buildings, glamping sites, and small boutique hotels. Free plan is enough to try it on a single property.
How does it handle complaints?
Genuine guest complaints escalate to you immediately with full context — Zivvo never invents goodwill or offers compensation without your approval. The aim is to acknowledge fast and route to a human who can act.
What does it cost a typical small hotel?
Pro at £29/mo (£23/mo billed annually) suits most independent properties — 1,500 credits, every channel. Free plan available for testing. Multi-property groups usually pick Business at £69/mo or contact us for a portfolio plan.

Try Zivvo free

2 agents, 50 credits, email + web chat — no credit card required.

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