AI Intake & Reception for Solicitors — Qualify Enquiries, Book Consultations, Handle FAQs

Prospective clients send web-chat messages at 11pm asking if you handle their kind of matter. Existing clients email asking for case updates. Cold enquiries WhatsApp asking your hourly rate for divorce. Zivvo qualifies the enquiry, books the initial consultation, answers logistical questions — and ALWAYS escalates anything that asks for legal advice.

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Customer message

"Do you handle landlord disputes? Earliest free consult?" — Web chat, 22:51

Zivvo replies (≤ 30 sec)

Confirms the firm handles landlord-tenant matters, offers the 20-minute free intake consultation Friday 10am, sends the calendar link and the new-client intake form. No legal advice given.

Every channel your solicitors customers use

One inbox. One brand voice. Every reply under 30 seconds.

Web chatEmailWhatsApp BusinessFacebook Messenger

What Zivvo handles

  • New-client enquiry qualification
  • Practice-area scope (do you handle X?)
  • Initial consultation booking
  • Fee structure and engagement model
  • Document checklist and intake forms
  • Existing-client logistic questions (NOT case advice)

Not just support — your whole front office

The same Zivvo that answers your solicitors customers also posts your social, fills your calendar, and remembers everyone — 24/7.

Posts that bring the right enquiries in

Zivvo writes posts and short blogs from your own firm materials — practice areas, fees, process, FAQs — and replies to comments, so your firm stays visible without a marketing retainer. It only ever explains what you do and how to enquire; it never posts anything that reads as legal advice.

Example · Turns your 'Buying your first home' guide into a LinkedIn post on the conveyancing process and a short matching reel (beta) — every comment asking 'is my situation covered?' gets steered to a consultation, not an answer.

Books initial consultations right in the chat

Prospective clients book and reschedule their initial consultation inside the same conversation — Zivvo checks your live availability, confirms the slot, syncs it to Google Calendar and sends reminders. It qualifies the matter and quotes your fee ranges, but hands any question of legal merit to a fee-earner.

Example · 'Do you handle landlord disputes, and what's the cost?' — Zivvo confirms you take those matters, quotes your fixed initial-consult fee, books Friday 10am in-chat, and escalates the moment they ask what they should actually do.

Remembers every enquirer, flags the urgent ones

Zivvo keeps one profile per person across web chat, email and WhatsApp — the matter type, fee quoted and where they stalled — so no enquiry is re-explained or dropped. It reads tone, flags anyone anxious or up against a deadline, and follows up on quotes that went quiet.

Example · A client who asked about a tight court deadline and went silent gets flagged as urgent for a fee-earner and a polite follow-up on their unbooked consultation — while the conversation context (their matter, their quote) is right there, with no legal advice ever offered.

Common questions

Does Zivvo give legal advice?
No — absolutely not. Zivvo is configured to refuse any question that requires legal interpretation, advice, or judgement, and escalate it to a qualified solicitor. It handles logistics, scope ("do you do family law?"), fees, intake, and booking only.
Is it appropriate for a regulated profession?
Yes for intake, FAQ, and booking — the same activities a paralegal or receptionist already does. It does not perform reserved legal activities. You should still review your professional indemnity policy and SRA / Bar Standards Board obligations before deploying any AI in client-facing communications.
How does it handle confidentiality?
Login details and message content are kept safely encrypted when stored. Your data can be held in the EU (servers in Germany). Configurable retention windows — you can set messages to delete after the consultation is booked. Do not paste case-specific or client-identifying data into the knowledge base; keep the KB to general firm information.
Can it qualify whether an enquiry is conflicted?
It can ask the enquirer for opposing party names and run a basic match against a list you provide via simple connector — but ANY potential conflict escalates to a human for the final call. Never let an AI clear a conflict.
What practice areas does it work for?
Any. The agent answers from your firm's description of services. Common use: family, conveyancing, employment, immigration, personal injury, commercial, criminal defence, wills and probate. The agent never speculates on legal merits — it just handles intake.
Does it work for sole practitioners as well as larger firms?
Yes. The free plan is enough for a sole practitioner to handle after-hours intake. Larger firms usually pick Pro (£29/mo) or Business (£69/mo) for multi-agent setups (one per practice area).
How does it integrate with practice management software?
Built-in connections for Clio, Actionstep, LEAP, MyCase are on the roadmap. Today, simple connectors connect any system you use in a few clicks — send qualified enquiries into your case or contacts system, create matter records, and more.
Will it reply in clients' first language?
Yes — auto-detects and replies in 15+ languages. Useful for immigration practices, international commercial work, and multilingual catchment areas.
How long does setup take?
Around 30 minutes: write a short description of your firm and services, list your practice areas, set fees structure (or "varies, please book a consultation"), set the escalation rule ("anything asking for legal advice → human"), connect web chat and email.
What does it cost?
Pro at £29/mo (£23/mo billed annually) for most sole practitioners and small firms. Business at £69/mo for multi-fee-earner firms wanting multiple agents (one per practice area). Free plan for testing.

Try Zivvo free

2 agents, 50 credits, email + web chat — no credit card required.

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